INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
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Helping employers stand out from the crowd
According to the Office for National Statistics (ONS), the UK currently has an employment rate of...
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Retain, engage, succeed: Decoding attrition in contact centres
The UK’s talent shortage, which has persisted for many years, has been aggravated by the COVID-19...
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Webinar: Is total compensation the key to employee satisfaction?
What truly drives lasting employee satisfaction?In partnership with HR Grapevine, we hosted an in...
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Unveiling the hidden potential of contact centres
The field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook...
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Overcoming employee attrition in the UK contact centre industry
The conventional image of contact centre agents as merely order-takers or complaint-handlers is ...
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Podcast: Diversity in recruitment: Building an inclusive workforce
In today’s multinational, multicultural world, diversity is not an option but a necessity and in...
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ManpowerGroup Employment Outlook Survey – Q2 2024
UK Employment Outlook for Q2 2024 (April – June) is +23%, indicating cautious optimismBoth defens...
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World of Work Outlook for Women in 2024
Although women are increasing their global economic power and entering the workforce in greater ...
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Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment
In the ever-changing world of recruitment, staying abreast of the latest trends and innovations ...
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Podcast: Navigating the virtual contact centre landscape
In a world constantly chasing innovation and convenience, the domain of customer service is unde...
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The Age of Adaptability: The 2024 Workforce Trends Report
In the dynamic landscape of the modern workplace, seismic shifts are reshaping the foundations o...
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Webinar: Transform your HR strategy with AI: Enhance engagement and drive talent acquisition success
Every stride in technology today carries the potential for massive impact across industries and ...
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