INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
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Unveiling the hidden potential of contact centres
The field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook...
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Overcoming employee attrition in the UK contact centre industry
The conventional image of contact centre agents as merely order-takers or complaint-handlers is ...
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Podcast: Diversity in recruitment: Building an inclusive workforce
In today’s multinational, multicultural world, diversity is not an option but a necessity and in...
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ManpowerGroup Employment Outlook Survey – Q2 2024
UK Employment Outlook for Q2 2024 (April – June) is +23%, indicating cautious optimismBoth defens...
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World of Work Outlook for Women in 2024
Although women are increasing their global economic power and entering the workforce in greater ...
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Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment
In the ever-changing world of recruitment, staying abreast of the latest trends and innovations ...
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Podcast: Incorporating ESG in business strategy
Listen to our podcast as we delve into the critical intersection of environmental, social and go...
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Webinar: Reimagining contact centre success in 2024: Trends in recruitment, employee engagement and operational excellence
With the dawn of a new era in customer support, talent acquisition and technological integration,...
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ManpowerGroup Employment Outlook Survey - Q1 2024
ManpowerGroup UK calls on employers to focus on skills and potential as opposed to traditional hi...
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Podcast: The invisible threat: Preventing and addressing employee burnout
Burnout is not merely extended fatigue; it's a complex condition marked by physical, emotion...
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Podcast: Embracing the hybrid era: Navigating work models in the UK's evolving workspace
Across the country, industries are rapidly shifting towards hybrid work models. However, orchest...
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Webinar: Reinventing flexible work: A necessity or excess?
We exist in a rapidly changing talent market. As per data from the Office for National Statistic...
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