INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
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Top tips to enhance your Customer Service job search
Over the last 18 months the recruitment market has seen significant changes, impacted by historic...
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Saying yes to Kickstart: the challenges and solutions to employing young people in Contact Centres
The Covid-19 pandemic has hit young people’s employment prospects especially hard. With youth un...
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Mental Wellness in the Contact Centre industry: Building a better normal
When you think of a traditional call centre, the image which probably comes to mind is rows of d...
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How the Contact Centre market has changed during COVID-19
The contact centre environment has changed dramatically as a result of COVID-19. As such, the wa...
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