INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
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How to write a winning profile summary for your contact centre CV
When writing a contact centre profile summary for your CV, aim to highlight your skills, experie...
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‘Difficult customers’: what are they and how to deal with them
Dealing with difficult customers is an inevitable part of working in a contact centre. While cha...
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How to connect with customers over the phone: A guide for contact centre workers
We might be living in a digital age, but customer service over the phone remains a crucial touch...
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ManpowerGroup Employment Outlook Survey – Q4 2024
As global recruitment firm ManpowerGroup reports an increase in UK employer hiring confidence, wh...
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REPORT: Building a People-First Strategy for AI-Powered Workforce Productivity
Since ChatGPT was introduced to the market in late 2022, generative AI offerings are progressin...
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Building contact centres of choice: Creating rewarding, balanced and fulfilling workplaces for all
In today’s dynamic work environment, contact centre (CC) agents are seeking more than just a mont...
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Training to overcome social care talent shortages and improve worker efficiency
In the ever-evolving landscape of social care, organisations face a growing challenge: a signifi...
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How to nail a contact centre interview: Your ultimate guide
When people panic about a product or service, contact centre staff are often among the first to d...
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Helping employers stand out from the crowd
According to the Office for National Statistics (ONS), the UK currently has an employment rate of...
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Working in administration in the NHS: A vital role
If you’re looking for a rewarding career where you can make a real difference, working in the NHS...
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Retain, engage, succeed: Decoding attrition in contact centres
The UK’s talent shortage, which has persisted for many years, has been aggravated by the COVID-19...
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Webinar: Is total compensation the key to employee satisfaction?
What truly drives lasting employee satisfaction?In partnership with HR Grapevine, we hosted an in...
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